Adamo HelpCenter > Portability

Portability

We call portability the movement of a fixed or mobile telephone line between two telecommunications companies.

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The portability process consists of a request from the new company to which you currently have the number. It receives it and accepts or denies whether or not the data they have registered matches or not. Therefore, it is VERY important that you verify that the data of the owner of your line is the same (typographical errors included) that you give us for portability. You can check this on the invoice of your current company.

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It depends on the service you have contracted:

  • MOBILE PORTABILITY: Once you have contracted a mobile plan, we will send the SIM card to your home. When you receive it, we will contact your previous operator to request the portability of your mobile line. This process takes 48 hours from the request, if all the information provided is correct. In any case, we will send you an SMS to your mobile informing you of the portability date that will be done at dawn so that the change affects you as little as possible. In the event of an error in the information provided, we will also send you an SMS to try again the process.
  • FIXED PORTABILITY: Once the technician has installed the landline, the portability process takes between 24 and 48 hours. In this process you do not have to do anything, we take care of everything.

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In any case Adamo processes the portability request to the current operator. If that line has pending procedures it is possible that the portability will be rejected.

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The portability process is a movement that is made between companies, but we always recommend that once you receive the confirmation SMS from Adamo, as the portability has been successfully completed, you contact your previous operator to confirm that they have also completed the cancellation.

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Yes, with portability you keep your phone number. We take care of the portability process so you don't have to worry about a thing.

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No. We do not process portability until service with Adamo is already available.

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Please write us an email with your data to cliente@adamo.es or call us free of charge at 900 651 651.

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Please write us an email with your data to cliente@adamo.es or call us free of charge at 900 651 651 and we will inform you of the options for canceling your fixed portability based on its current status.

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The complete mobile portability process lasts about 48 hours from the request, provided that the data is correct. Adamo will notify you by sending an SMS. We always advise that, after having Internet and telephone service with us, you contact your previous operator to verify that everything is correctly canceled.

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Yes, with the portability process you keep your mobile number. We take care of the process so you don't have to worry about a thing.

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No, we do not process portability until service with Adamo is already available. If you start receiving SMS notifications about the status of your mobile portability vand you still do not have the SIM card at your disposal, please contact us at 900 651 651 to claim a new SIM shipment.

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Adamo informs you by SMS to your contact mobile phone about the status of your mobile portability, whether it is successful or if it gives an error related to the data provided in the contract. Otherwise, please write us an email with your data to cliente@adamo.es or call us free of charge at 900 651 651 and we will inform you of the status of your process.

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Please write us an email with your data to cliente@adamo.es or call us free of charge at 900 651 651. If you have not received the SIM yet, reject any possible delivery so that the process does not advance.

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Please write us an email with your data to cliente@adamo.es or call us free of charge at 900 651 651. If you have not received the SIM yet, please reject any possible SIM delivery so that the portability process does not advance.

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The portability process involves moving that mobile line from one operator to another, so the previous balance is effectively canceled.

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The ICC code is the identification of a specific SIM card. This information is printed on the card itself, it is a 19-digit code. In case it has been deleted, you can always contact your current company to facilitate it.

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