We call portability the movement of a fixed or mobile telephone line between two telecommunications companies.

The portability process consists of a request from the new company to which you currently have the number. It receives it and accepts or denies whether or not the data they have registered matches or not. Therefore, it is VERY important that you verify that the data of the owner of your line is the same (typographical errors included) that you give us for portability. You can check this on the invoice of your current company.

Yes, with the portability process you keep your landline phone and mobile number. If you prefer, we can activate a new number for you.

We take care of the process so you don't have to worry about a thing.

We do not process portability until service with Adamo is already available. If you start receiving SMS notifications about the status of your mobile portability vand you still do not have the SIM card at your disposal, please contact us at 900 651 651 to claim a new SIM shipment.

Yes. You can take the landline to your new address as long as we have coverage at the new address and it is within the same province. To request it, get in touch via our live chat to let us know the details (name, identity document, telephone number and new address if you already have it) or call us free of charge at 900 651 651.

You can find all the information about the change of address here

It depends on the service you have contracted:

• MOBILE PORTABILITY: Once you have contracted a mobile plan, we will send the SIM card to your home. When you receive it, we will contact your previous operator to request the portability of your mobile line. This process takes 48 hours from the request, if all the information provided is correct. In any case, we will send you an SMS to your mobile informing you of the portability date that will be done at dawn so that the change affects you as little as possible. 

  We will also keep you informed by SMS to your contact mobile phone about the status of your mobile portability, whether it is successful or if it gives us an error related to the data provided in the Contract.

  If you received a message from Adamo saying that the account holder details or the ICC code are not correct, you can correct them using this form (fields marked with * are required).

• LANDLINE PORTABILITY: Once the technician has installed the landline, the portability process takes between 24 and 48 hours. In this process you do not have to do anything, we take care of everything. You will be informed by SMS when the process starts, if there is an error or when it is finished.

  If you received a message from Adamo saying that the owner's data is not correct, you can correct it using this form (fields marked with * are required).

The ICC code is the identification of a specific SIM card. This information is printed on the card itself, it is a 19-digit code. In case it has been deleted, you can always contact your current company to facilitate it.

You can find the ICC code in your private My Adamo client area.

The portability process is a movement that is made between companies, but we always recommend that once you receive the confirmation SMS from Adamo, as the portability has been successfully completed, you contact your previous operator to confirm that they have also completed the cancellation.

In any case Adamo processes the portability request to the current operator. If that line has pending procedures it is possible that the portability will be rejected.

The portability process involves moving that mobile line from one operator to another, so the previous balance is effectively canceled.

Please get in touch by chat or call us free of charge at 900 651 651 and we will inform you of the options for canceling your portability based on its current status.

If you have not received the SIM yet, you can also reject the delivery upon arrival so that the process doesn't advance further.