Adamo HelpCenter > My Account

My Account

Yes, My Adamo is your private customer area from where you can access your information (contracted products, services/installation status, list of invoices) and from where you can perform actions such as the payment of pending invoices through credit / debit card. We are working to enrich the customer area with more functionalities and autonomy so that you can access more information/functions.

If you still do not have your My Adamo username, call us free of charge at 900 651 651 or send us an e-mail to cliente@adamo.es and we will tell you how to proceed to obtain your username and password.

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You can access your private client area from the main page of our website in the upper right corner or directly by clicking here.

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From My Adamo you can access your contract information (contracted products, installation/services status, invoice list) and you can perform actions such as paying pending invoices through your credit / debit card. We are working to provide this client area with greater functionalities and autonomy so that you can access more information.

If you still do not have your My Adamo username, call us free of charge at 900 651 651 or send us an e-mail to cliente@adamo.es and we will tell you how to proceed to obtain your username and password.

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To recover your My Adamo password, click here and follow the instructions (you will need to know your username). If you do not know your Mi Adamo username, call us free of charge at 900 651 651 or send us an e-mail to cliente@adamo.es and we will provide it to you.

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Call us free of charge at 900 651 651 or send us an e-mail to cliente@adamo.es and we will tell you how to proceed.

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We do not currently have a mobile app but we are working on it.

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Of course! You can have as many lines as you need. Call us free of charge at 900 651 651 and we will help you with the offers that best suit you.

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Of course! Call us free of charge at 900 651 651 or send us an e-mail to cliente@adamo.es and we will inform you with the available options based on your preferences.

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Please write us an email with your data to cliente@adamo.es or call us free of charge at 900 651 651 and we will provide you with the form to fill out to change your bank account.

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Please write us an email to cliente@adamo.es with your information or if you prefer, call us free of charge at 900 651 651 and we will help you make the change.

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No, currently it is only possible to have one bank account for the payment of all your telephone lines linked to a single contract.

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In order to make the change of contract holder, you must fill out a request document that we will provide you through the email cliente@adamo.es once you request the change of holder. Please, once completed, you must send it back to cliente@adamo.es and we can make the change.

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If we have fiber coverage in your new address, you can make a change of address while maintaining the same contract conditions.

You can keep your landline if the change of address is within the same province.

To make a change of address for your fiber service, write us an email to cliente@adamo.es with your information (name, telephone number and new address if you already know it) and we will contact you as soon as possible. If you prefer, you can also call us free of charge at 900 651 651 seven days a week from 8:00 a.m. to 9:00 p.m.

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The cost for address change is €18'15 all over Spain except in Asturias/GITPA network where the price is €72'60.

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Yes. You can take the landline to your new address as long as we have coverage at the new address and it is within the same province. To request it, write us an email with your information (name, identity document, telephone number and new address if you already have it) to cliente@adamo.es or call us free of charge at 900 651 651.

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If there is Adamo coverage in your new address, you will only have to assume the costs for the change of address, maintaining the same tenure that you had at the previous address. To change your address, write us an email with your information (name, identity document, telephone number and new address if you already have it) to cliente@damo.es or call us free of charge at 900 651 651.

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Yes, we can temporarily deactivate your fiber line. Please write us an email to cliente@adamo.es or call us for free at 900 651 651.

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Of course, in cases such as eliminating the landline service, a mobile phone or lowering the speed of your fiber, as long as you are not in the period of tenure. You can call us for free at 900 651 651 seven days a week from 8:00 a.m. to 21:00h and we will inform you about the available options.

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To terminate your contract call us free of charge at 900 651 651 seven days a week from 8:00 a.m. to 9:00 p.m.

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To manage the return of your equipment, call us free of charge at 900 651 651 or write us an email to cliente@adamo.es with your data (DNI / NIE / Passport / CIF, name and surname and preferred collection hours - mornings (9 a.m. to 1:00 p.m.) or afternoons (4:00 p.m. to 8:00 p.m.)) and we will schedule the collection of the equipment with you.

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You can contact us through the contact form that you have below.

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