Adamo HelpCenter > Mobile

Mobile

You can check our rates for mobile lines in the 'ADAMO MOVIL' section of the following link.

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Of course. Whether your mobile is part of an Adamo package or if it is an additional line, check the possibilities on the web or Call us for free at 900 651 651 and we will tell you what options you have.

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Yes, with the portability process you keep your mobile number. We take care of the process so you don't have to worry about a thing.

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With the ADAMO data share tariff you can share your data across up to 3 Adamo mobile lines, for which we would first you ask you to (if you are already a customer) fill in the form below, accepting the change to your current contracted services (which may be a product different from shared services and where the terms and conditions could vary, both in billing and in terms of permanence; as well as bonuses or pre-existing promotions).

We recommend that you log into your "Mi Adamo" account and verify your current product and conditions, in order to avoid surprises the following month. If you still don't have a "My Adamo" account, you can find out more by clicking on the following link.

You can request up to 3 lines (or at least 2 lines that will share the data tariff); once activated, you will be able to request changes the the percentages (%) allocated to each mobile line.

By default, the lines will consume without limit a total of 120Gb until the data is exhausted, unless you tell us otherwise. The % that you can request to assign to each of the mobile lines (the total must be less than or equal to 100%), are the following:

25% / 50% / 75%

In the case you would like to transfer mobile lines from another operator to take advantage of this tariff or you want to add a new line to your ADAMO contract, pleas send us an email at cliente@adamo.es or call toll free at 900 651 651 providing your contact details and we will get in touch.

You can access the application form here

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No, we do not process portability until service with Adamo is already available. If you start receiving SMS notifications about the status of your mobile portability vand you still do not have the SIM card at your disposal, please contact us at 900 651 651 to claim a new SIM shipment.

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Once contracted any mobile phone with Adamo, we will send you the SIM card through our logistics provider to the address you specified at the time of contracting. This shipment of your SIM will go along with the mobile service contract, service provided by XFERA MOVILES S.A.U., in order to return a signed copy of said contract.

If you have contracted more than one mobile line at the same time, it is likely that you will receive all the SIM cards in a single shipment, although you will have to sign a contract for each SIM / line.

Once the SIM card is received, the mobile portability process or the new number registration will start, depending on your request (you will be noticed by SMS).

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Please write us an email with your data to cliente@adamo.es or call us toll free at 900 651 651 to validate the status of the shipment and change the delivery address of your SIM/s.

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Our courier company makes more than one delivery attempt, in any case we recommend having a mobile phone nearby as the courier will call if they cannot deliver the card.

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It is necessary that the SIM/s are collected by the contract holder (showing your ID) in order to also complete the signing of the Adamo mobile contract at the delivery moment. If it is not possible due to absence or timetables, the courier will contact you to make a new delivery attempt or agree on another type of solution (go to collect it at the agency, change delivery address, ...).

Any other need related to the delivery of SIMs you can also contact us at 900 651 651 or write to us with your new delivery details at cliente@adamo.es.

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It is expected that each SIM card is delivered linked to the contract for each line individually. If for any reason you cannot identify which line each SIM corresponds to, please write us an email with your data to cliente@adamo.es or call us free of charge at 900 651 651 and we will help you identify them based on their ICC code.

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We use the Yoigo mobile network.

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If you go to Settings> Connections> More networks> Mobile networks> Network mode> 4G / 3G / 2G (path can change based on mobile handset) you can see what mobile network mode you have configured by default. The usual thing is 4G / 3G / 2G and on the main screen of the mobile at the top right, you will be able to see the corresponding 3G or 4G icon that indicates the type of coverage you have according to the area in which you are at that moment.

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If you have an active allowance for voice or unlimited calls, the call set up is not charged (it is included in your rate). If not, there is a set up cost of 18.15 cents € per call.

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At all times from Adamo we send you SMSs to your contact mobile to be able to track the shipment/s of your SIM/s. These SMSs include access to the tracking website for your order so that you can follow the entire process.

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As soon as you receive the SIM, the courier company will notify us about it. From there we will activate your new line or start the portability process, so you just have to wait to receive our SMS to your mobile contact phone with the confirmation that the SIM is already active to place it on your mobile and start using the service.

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Call us free of charge at 900 651 651 seven days a week from 8:00 a.m. to 21:00 p.m. or write to us at cliente@adamo.es indicating your data (name, identity document, contact telephone number, SIM mobile line to be replaced and address of sending your duplicate card) as well as the reason for requesting the duplicate.

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Flat rates for mobile data are available from the 1st of each month.

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To use the Internet on your mobile you have to configure the APN (Access Point Network) connection on your phone. The APN information is as follows:

Name: adamo
APN: internet

If you need help with setup, click here.

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Whether you have requested a new number or if it is a portability, here you will find the necessary information to activate your line:

If you have a new Adamo number:
1.Enter the SIM in your mobile
2.Adamo will send you a confirmation SMS to your contact mobile when it is activated
3.Set up the APN (Internet)

If you have portability:
1. Adamo will send you an SMS to your contact mobile the day before the change so that you can put the Adamo SIM
2. Configure the APN (Internet)

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You can configure your mobile from the option 'mobile networks'> APN, you must fill in the fields as follows:

Name: Adamo

password: internet

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Your SIM is already active to talk and navigate, you don't need to do anything else. In the event that for some reason you need to configure it manually and you use Apple's iOs system, you must follow these instructions:

Connect your phone to a Wi-Fi connection and according to the number of your SIM (you can check it on the SIM card or in the welcome letter in which it was delivered) you must click on one of the following links:

If your SIM starts with 8934-01:
https://wordpress.adamo.es/iphone-internet

If your SIM starts with 8934-04:
https://wordpress.adamo.es/iphone-internet-2018

A configuration file will automatically download and you will need to follow the prompts.

If your SIM starts with 8934-01:

Name: Adamo
APN: internetmas

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Our fast connection allows you to use, if contracted, Cloud switchboards (virtual VOIP switchboards) which will allow you, through specific software and the appropriate credentials, to manage your switchboard, your detours, your mailboxes and your hunt groups remotely and without having to move, as long as you have our connection.

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No. Your Adamo mobile has unlimited calls (excluding premium services, international, roaming and WAP use) with a maximum of 120 different destinations. Calls are unlimited within 'reasonable use' rules: if monthly consumption is made that quadruples the average monthly consumption of Adamo customers who have contracted the unlimited rate (current average: 600 min / month), we will send an SMS to the customer informing him that he has exceeded the number of minutes contracted and, after an additional 100 minutes consumed, we will start charging at a non-bonus price: call establishment of 18.15cts and 0ct / min the first 5 minutes, then 3.63 cts / min. Once the destination limit has been exceeded, it will be priced at € 0.10 / min with a call establishment of 18.15 cts.

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Indeed, we send you a message indicating when your mobile data has been consumed.

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The browsing speed is reduced to 1Mb. You can always hire a bonus for additional data by calling free of charge to 900 651 651.

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Please, write us an email with your data to cliente@adamo.es or call us free of charge at 900 651 651 and we will facilitate your mobile consumption.

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You can check it from your own mobile. From Adamo we still do not have this tool in the customer section but we are working on it.

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You can find this detail on your invoices. You can consult them all in your private area of ​​My Adamo client.

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Yes. If you need to establish a consumption limit, call us free of charge at 900 651 651 seven days a week from 8:00 a.m. to 9:00 p.m. or write to us at cliente@adamo.es with your data and what consumption limit you want to set.

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Here you can find our special numbering rates.

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Tethering is the function of sharing the internet connection of our smartphone with another device, either through bluetooth, via USB (with cable) or Wi-Fi connection (the most common).

To do tethering on Android:

  • In Settings> Networks or connections> Wi-Fi zone / share connection

To tethering on iOS:

  • In Settings> Internet Sharing
  • Define a secure key in> Wi-Fi password
  • Activate Internet Sharing

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To connect your Smartwatch to your mobile line you must review the instructions of your particular Smartwatch.

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To divert all calls made to your mobile phone to another number, dial *21* followed by the number you want to divert to and the # key. For example: *21*622000000#.

To remove the Diversion, dial #21#.

Write to us at cliente@adamo.es if you have any questions.

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To activate call waiting you must enter *43# followed by the call key. This is how you set up call waiting directly.

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To call with hidden number from your mobile you must dial #31# followed by the phone number.

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Yes, if you want to receive a free notice of who called you when you had your mobile turned off, out of coverage, or when you were talking to another person ...

  • To activate it: dial *67*556# and call key on your mobile, then *62*556# and call key, and then *61*556# and call key. When you activate the missed calls service, the answering machine will be automatically deactivated.
  • To deactivate it: dial *67*633# and call key on your mobile, then *62*633# and call key, then *61*633# and call key. Removing the missed calls service will automatically activate the answering machine.

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To access the voicemail dial 242. Use the voice menu to activate/deactivate it or configure your voicemail message.
If you are going to travel abroad, you must first get your access code by dialing 242 > option 4 > option 1 > option 1. To listen to your messages while roaming, call +34 656 242 242 and enter the code you previously obtained. Please write to us to cliente@adamo.es if you need anything else.

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To listen to your mobile number's voicemail you just have to call 242 from your mobile.

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To access Voicemail dial 242. Use the voice menu to activate, deactivate or configure your message.
If you are going to travel abroad, you must first consult the access code. Get it by dialing 242> option 4> option 1> option 1. To listen to your messages while roaming, call +34 656 242 242 and enter the code you previously obtained.

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Voicemail is a totally free service.

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The options you will hear when calling 242 are the following:

  • To listen to your messages press 1.
    • You have a new message / You have no messages (go directly to: To change the options, press 2).
    • Press 1 to go back to the beginning of the message.
    • To erase the message and listen to the next one, press 2 while you are listening to it.
    • To save the message and go to the next one, press 3 while you are listening to it.
    • To call the person who left the message, press 4.
    • To go to other functions, press 0.
    • To go back to the previous message, press 7.
    • To pause, press 8.
    • To continue press 8 again.
    • To go to a new message press 9.
    • To go to the previous menu, press *.
    • To finish press #
  • To change options press 2.
    • To change your welcome message, press 1.
    • To record your personal greeting message, please speak clearly after the beep and press # to finish.
    • To save and select this welcome message press 1.
    • To make a new recording, press 2.
    • To return to the previous menu without saving this recording, press *.
    • To change other options, press 2.
    • To change your access code for your answering machine or activate the access code to listen to messages from your own mobile, press 1.
    • To change the alert options, press 3.
    • If you want, we can tell you the number that called you, to change this function, press 5.
    • To change options for the missed calls service, press 6.
  • For help press 0.
    • For help, press 0 at any time.
    • To return to the previous menu, press *.
    • To end the call, press #.
    • To listen to your messages press 1.
    • To change options, press 2.
    • For help press 0.

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To configure your voicemail message, dial 242 and follow the voicemail menu instructions.

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If you need a duplicate SIM due to breakdown, the duplicate is free.

In case your card has been damaged or your mobile phone has been stolen or you have lost it, the duplicate has a price of 10 €.

If you need to request a duplicate, write us an email to cliente@adamo.es with your data or if you prefer, call us free of charge at 900 651 651 and we will give you the information.

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We currently do not have eSIM available right now but we are working on it.

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Unfortunately we do not have multiSIM available right now but we are working on it.

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Please write us an email to cliente@adamo.es with your information or if you prefer, call us free of charge at 900 651 651 and we will help you make the change.

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It depends on the country you call. You can check our international rates in this link.

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No. Roaming is disabled by default. If you want to activate it, contact us at cliente@adamo.es or call us free of charge at 900 651 651. The change takes a few days to become effective.

Check our international rates here.

Adamo tip: be careful with roaming outside of Spain, it could be remarkably expensive both with Adamo and with other operators. We also recommend being careful with the use of data Roaming, we advise deactivating the data and taking advantage of the Wi-Fi points at the destination.

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If you do not have the roaming service activated, please write us an email with your data to cliente@adamo.es or call us free from Spain at 900 651 651.

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Roaming in the European Union is the same as calling or browsing from home. You must activate it a few days in advance even if you are going to travel to this area.
Keep in mind that if you leave the European Union there are different roaming zones and that depending on that the price of calls or navigation may vary. You have the complete detail of the rates here.

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Roaming in the European Union is the same as calling or browsing from home. If you are going to travel abroad you can check our rates here.

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For all lines you have a preset limit of € 30. If you need to modify it, please write us an email with your data to cliente@adamo.es or call us free of charge at 900 651 651.

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Please, write us an email with your data to cliente@adamo.es or call us for free at 900 651 651. We will give you your PUK code (key to unblock your PIN) and instructions to create a new PIN code.

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The IMEI is the unique code that each mobile handset receives when it leaves the factory, and it contains 15 digits. You can find it in the box of your handset or printed on its back. If for some reason you cannot find it, it is enough to make a call to the code *#06# so that the IMEI appears on the screen.

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It is possible that your mobile is not unlocked, and our SIM cards only work in unlocked phones.
If the mobile is unlocked, try the SIM in another unlocked phone, to discard if it is a SIM or phone failure. If it does not work, either write us an email with your data to cliente@adamo.es or call free at 900 651 651 to manage the shipment of a new SIM card.

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Validate if the APN is properly configured. You can check the detail here. If you cannot solve it or it is not APN problems, write us an email to cliente@adamo.es with your information or call us free of charge at 900 651 651 and we will help you solve it.

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Our recommendation is that you contact a specialized store to repair the terminal. In the meantime, you can write us an email to cliente@adamo.es with your data or you call us free of charge at 900 651 651 to block your number or if you prefer provide you with a duplicate of the SIM card to use your number in another terminal.

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You can contact us through the contact form that you have below.

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