You can check all our rates in the following sections:

Rates and Roaming

We use the Yoigo mobile network.

No. Your Adamo mobile has unlimited calls (excluding premium services, international, roaming and WAP use) with a maximum of 120 different destinations. Calls are unlimited within 'reasonable use' rules: if monthly consumption is made that quadruples the average monthly consumption of Adamo customers who have contracted the unlimited rate (current average: 600 min / month), we will send an SMS to the customer informing him that he has exceeded the number of minutes contracted and, after an additional 100 minutes consumed, we will start charging at a non-bonus price: call establishment of 18.15cts and 0ct / min the first 5 minutes, then 3.63 cts / min. Once the destination limit has been exceeded, it will be priced at € 0.10 / min with a call establishment of 18.15 cts.

You can check your data consumption and calls details for the current month in My Adamo in the "Consumption" section.

For previous months you can find this detail on your invoices, also available in My Adamo, if they have generated any extra charge.

If you need to establish a consumption limit, call us free of charge at 900 651 651 seven days a week from 8:00 a.m. to 9:00 p.m. or contact us via chat with your details and the consumption limit you want to set.

In your private My Adamo client area, you can check your data consumption and the calls made in the current month (the information is not in real time, it may take a few hours to update, the time it takes our systems in processing the information), as well as any additional expenses incurred due ot out-of-tariff consumptions. In this video we show you how to check your consumption in Mi Adamo.

You can also download your invoices where you have the list of your calls that have involved additional cost.

If you have never accessed My Adamo (web/APP) you can register from the same page following the steps with your data from your Adamo account, it is very easy. In this video we show you how to register in My Adamo if you have any questions.

In addition we send you a message indicating when your mobile data has been consumed. In this case the browsing speed is reduced to 1Mb. You can always hire a bonus for additional data in My Adamo

If you have any doubts contact us by chat or call us free of charge at 900 651 651 and we will help you.

Once you have contracted a mobile plan, we will send the SIM card to your home. When you receive it, we will contact your previous operator to request the portability of your mobile line.

We will send you an SMS to your mobile informing you of the portability date (48 hours aprox) that will be done at dawn so that the change affects you as little as possible. 

Once contracted any mobile phone with Adamo, we will send you the SIM card through our logistics provider to the address you specified at the time of contracting. This shipment of your SIM will go along with the mobile service contract, service provided by XFERA MOVILES S.A.U., in order to return a signed copy of said contract.

If you have contracted more than one mobile line at the same time, it is likely that you will receive all the SIM cards in a single shipment, although you will have to sign a contract for each SIM / line.

Once the SIM card is received, the mobile portability process or the new number registration will start, depending on your request (you will be noticed by SMS).

At all times from Adamo we send you SMSs to your contact mobile to be able to track the shipment/s of your SIM/s. These SMSs include access to the tracking website for your order so that you can follow the entire process.

Our courier company makes more than one delivery attempt, in any case we recommend having a mobile phone nearby as the courier will call if they cannot deliver the card.

It is necessary that the SIM/s are collected by the contract holder (showing your ID) in order to also complete the signing of the Adamo mobile contract at the delivery moment. If it is not possible due to absence or timetables, the courier will contact you to make a new delivery attempt or agree on another type of solution (go to collect it at the agency, change delivery address, ...).

Please contact us via chat or call us toll free at 900 651 651 to validate the status of the shipment or change the delivery address of your SIM/s.

It is expected that each SIM card is delivered linked to the contract for each line individually. If for any reason you cannot identify which line each SIM corresponds to, contact us via chat or call us free of charge at 900 651 651 and we will help you identify them based on their ICC code.

Call us free of charge at 900 651 651 seven days a week from 8:00 a.m. to 21:00 p.m.or chat with us indicating your data (name, identity document, contact telephone number, SIM mobile line to be replaced and address of sending your duplicate card) as well as the reason for requesting the duplicate.

If you need a duplicate SIM due to breakdown, the duplicate is free. In case your card has been damaged or your mobile phone has been stolen or you have lost it, the duplicate has a price of 10 €.

If you have access to My Adamo (via the web or App) you can check your PUK code from the configuration button available for each active mobile line listed in the Products tab. If you have never entered My Adamo you can easily register from the page itself starting with your identity number, selecting your email and following the steps.

If you cannot access or locate the information get in touch via chat or call us for free at 900 651 651. We will give you your PUK code (key to unblock your PIN) and instructions to create a new PIN code.

We currently do not have eSIM and multiSIM available right now but we are working on it.

You can set up different services of your mobile line and access information from

My Adamo 

• Set up your call forward options, by accessing the configuration button in the products section for the desired line.
• Find the ICC code.

 

Your mobile terminal

• To activate call waiting you must enter *43# followed by the call key. This is how you set up call waiting directly.
• To call with hidden number from your mobile you must dial #31# followed by the phone number.
• To divert all calls made to your mobile phone to another number, dial *21* followed by the number you want to divert to and the # key. For example: *21*622000000#.

           To remove the Diversion, dial #21#.

• Missed calls notification. If you want to receive a free notice of who called you when you had your mobile turned off, out of coverage, or when you were talking to another person.

To activate it: dial *67*556# and call key on your mobile, then *62*556# and call key, and then *61*556# and call key. When you activate the missed calls service, the answering machine will be automatically deactivated.

To deactivate it: dial *67*633# and call key on your mobile, then *62*633# and call key, then *61*633# and call key. Removing the missed calls service will automatically activate the answering machine.

To access Voicemail dial 242. Use the voice menu to activate, deactivate or configure your message (dial 242 and follow the voicemail menu instructions). You can also activate or deactivate voicemail from My Adamo (web/App) by entering the configuration option for each mobile line you have active.

Voicemail is a totally free service.

If you are going to travel abroad, you must first consult the access code. Get it by dialing 242> option 4> option 1> option 1. To listen to your messages while roaming, call +34 656 242 242 and enter the code you previously obtained.

To listen to your mobile number's voicemail you just have to call 242 from your mobile.

The options you will hear when calling 242 are the following:

• To listen to your messages press 1.
  • You have a new message / You have no messages (go directly to: To change the options, press 2).
  • Press 1 to go back to the beginning of the message.
  • To erase the message and listen to the next one, press 2 while you are listening to it.
  • To save the message and go to the next one, press 3 while you are listening to it.
  • To call the person who left the message, press 4.
  • To go to other functions, press 0.
  • To go back to the previous message, press 7.
  • To pause, press 8.
  • To continue press 8 again.
  • To go to a new message press 9.
  • To go to the previous menu, press *.
  • To finish press #
• To change options press 2.
  • To change your welcome message, press 1.
  • To record your personal greeting message, please speak clearly after the beep and press # to finish.
  • To save and select this welcome message press 1.
  • To make a new recording, press 2.
  • To return to the previous menu without saving this recording, press *.
  • To change other options, press 2.
  • To change your access code for your answering machine or activate the access code to listen to messages from your own mobile, press 1.
  • To change the alert options, press 3.
  • If you want, we can tell you the number that called you, to change this function, press 5.
  • To change options for the missed calls service, press 6.
• For help press 0.
  • For help, press 0 at any time.
  • To return to the previous menu, press *.
  • To end the call, press #.
  • To listen to your messages press 1.
  • To change options, press 2.
  • For help press 0.

What is the APN?

The APN or access point name are the instructions that tell your smartphone the path to connect to your operator's network.

Adamo's APN is configured by default. In other words, your Adamo SIM card comes configured to talk and navigate. But if for some reason it doesn't work, you may need to set the Adamo APN manually.

For example, when you travel to a foreign country your mobile needs to connect to a new network for Adamo roaming to work. That is one of the occasions when you may need to set the Adamo APN manually.

Configuring the APN on your mobile depends on the operating system you use. Next, we guide you step by step to configure it on Android.

Android APN settings

To set up the Adamo APN on your Android device, follow these steps:

1. Go to the Settings of your device.
2. Scroll down and select Network & Internet.
3. Select Mobile Network.
4. Select Access Point Names.
5. Press the Add button or the + icon (this may vary depending on the Android version).
6. Fill in the fields with the following information:

• Name: ADAMO
• APN: internet.adamo.es
• Proxy: (leave blank)
• Port: (leave blank)
• Username: (leave blank)
• Password: (leave blank)
• Server: (leave blank)
• MMSC: (leave blank)
• Proxy MMS: (leave blank)
• Port MMS: (leave blank)
• MCC: 214
• MNC: 03
• Authentication type: PAP or CHAP
• APN type: default, supl (make sure it is spelled correctly and does not have extra spaces)

7. Press the Save button.*

Your Android device is now configured to use the Adamo network optimally. Enjoy carefree browsing!

*The steps may vary depending on the brand or model of the phone and are meant to guide the process, it is not an exact manual.

What is the APN?

The APN or access point name are the instructions that tell your smartphone the path to connect to your operator's network.

Adamo's APN is configured by default. In other words, your Adamo SIM card comes configured to talk and navigate. But if for some reason it doesn't work, you may need to set the Adamo APN manually.

For example, when you travel to a foreign country your mobile needs to connect to a new network for Adamo roaming to work. That is one of the occasions when you may need to set the Adamo APN manually.

Configuring the APN on your mobile depends on the operating system you use. Next, we guide you step by step to configure it on iOS.

iOS APN Settings
If you have an iOS device, follow these steps to set up the Adamo APN:
Go to Settings on your device.
Select Mobile data.
Select Mobile Data Options.
Select Mobile Data Network.
Fill in the fields with the following information:
Name: ADAMO
APN: internet.adamo.es
Username: (leave blank)
Password: (leave blank)
Go back to the Settings screen.
Turn Mobile data off and on to activate the setting.
Ready! Your iOS device is now configured to use the Adamo network. You can enjoy a stable and fast connection.

 

Tethering is the function of sharing the internet connection of our smartphone with another device, either through bluetooth, via USB (with cable) or Wi-Fi connection (the most common).

To do tethering on Android:

• In Settings> Networks or connections> Wi-Fi zone / share connection

To tethering on iOS:

• In Settings> Internet Sharing
• Define a secure key in> Wi-Fi password
• Activate Internet Sharing

It is possible that your mobile is not unlocked, and our SIM cards only work in unlocked phones.
If the mobile is unlocked, try the SIM in another unlocked phone, to discard if it is a SIM or phone failure. If it still doesn't work, either get in touch via chat or call us free of charge at 900 651 651 to manage the shipment of a new SIM card.

If you go to Settings> Connections> More networks> Mobile networks> Network mode> 4G/3G (path can change based on mobile handset) you can see what mobile network mode you have configured by default. The usual thing is 4G/3G and on the main screen of the mobile at the top right, you will be able to see the corresponding icon that indicates the type of coverage you have according to the area in which you are at that moment.

If you are using Android:

1. In the main menu, go to Settings, and in the “Wireless connections and networks” section click on “More”

2. Tap on “Mobile networks”

3. Tap “APN”

4. Press the “+” button:

- Name: Adamo

- APN: internet

If you use are iOS:

1. Go to Settings

2. Tap Mobile data

3. Tap Mobile data network:

- Access Point: internet

- User name: Adamo

Our fast connection allows you to use, if contracted, Cloud switchboards (virtual VOIP switchboards) which will allow you, through specific software and the appropriate credentials, to manage your switchboard, your detours, your mailboxes and your hunt groups remotely and without having to move, as long as you have our connection.

To connect your Smartwatch to your mobile line you must review the instructions of your particular Smartwatch.

The IMEI is the unique code that each mobile handset receives when it leaves the factory, and it contains 15 digits. You can find it in the box of your handset or printed on its back. If for some reason you cannot find it, it is enough to make a call to the code *#06# so that the IMEI appears on the screen.

Our recommendation is that you contact a specialized store to repair the terminal. In the meantime, you can get in touch via chat or call us free of charge at 900 651 651 to block your number or if you prefer provide you with a duplicate of the SIM card to use your number in another terminal.