In My Adamo, your private client area, you can check all your invoices. Here we show you how.

To access them you will only need your My Adamo username (your contact email) and password (set by you during the registration process). If you have not registered in My Adamo yet you can easily do it from My Adamo web or app following all the registraton steps as shown in this video.

If you have any issue call us free of charge at 900 651 651 or contact us by chat and we will help you.

At Adamo we bill monthly at the beginning of the month.

Contracted services and additional charges are billed in arrears.

We inform you every month by email / SMS when your invoice is available in your private My Adamo area so that it can be consulted. In this video we show you how to check your invoices in Mi Adamo.

In order to make the change of bank account, you must follow these simple steps:

1) Download this change of bank account request document, fill it out and sign it.

2) Fill in this form to provide us with the details we will need to process your request.  

3) Attach the signed change of bank account request document and also the rest of the corresponding documents mentioned in the request.

By filling out the form and submitting the request, we will receive the corresponding documents and process it.

At Adamo we always start the billing of a service when it is active and working, you will never be charged for days that you have not had the service with us. We explain it in detail here.

Your first invoice will show:

• The proportional amount of the fixed rate (from the day of activation until the end of the month).
• The amount of additional consumption (outside the tariff) of the first month.
• If your contracted pack has discounts for a promotion, you will begin to enjoy them from the fiber installation date.
• The activation fee will be included, only once, in the amount of your fixed fiber rate.

From the second invoice onwards, the amounts will be for the full month in arrears.

You can check all the details related to the first Adamo invoice at Adamo first invoice

No, currently it is only possible to have one bank account for the payment of all your telephone lines linked to a single contract.

You can check the meaning of the sections and concepts of your invoice here.

Payment by credit / debit card:

You can access your private My Adamo client area where you can locate your pending invoice/s and pay the pending amount by credit/debit card. In this video we explain how to check your invoices and pay your pending invoices in Mi Adamo.

If you prefer you can call us at 900 651 624 and we will provide you with a single payment link to your email or phone so you can pay your pending bills more comfortably.

Also by calling our customer service free number 900 651 651 if you have outstanding invoices, the system will indicate the total debt amount and you will be able to pay the full amount using a credit/debit card through a simple, automatic and 100% secured process.

Payment by bank transfer or deposit:
Make the payment by transfer or a direct deposit into our account, either at the counter or at the ATM. It is important that you make sure to include the reference provided so that we can identify your payment

• IBAN bank account: ES91 0081 5375 95 0001121121
• Account holder: Adamo Telecom Iberia S.A
• Payment reference: ID of the holder

It is necessary to send the proof of payment to recobrosclientes.ext@adamo.es

To see the splitting options for your pending invoices, please write us an email with your data to recobrosclientes.ext@adamo.es or call us free of charge at 900 651 624.

Please us this form to provide us with the details we'll need to process your claim, thanks.

Please write us an email with your data to recobrosclientes.ext@adamo.es or call us free of charge at 900 651 624.

Yes, we can send you your paper invoices, although the electronic invoice (paperless) has the same legal validity, is fast, convenient and helps taking care of our planet. In addition, you can save all your invoices in a comfortable way in PDF format, you can consult or download your invoice whenever you want and from the device you want.

Remember that in Mi Adamo, your private client area, you can check all your invoices. To access you will only need your My Adamo username (contact email) and password (defined by you in the registration process). If you have never logged in before, you can easily register from the Mi Adamo website/App using your identity document number and your email.

If despite the ease and convenience of electronic invoicing you still want your paper invoice or you cannot access Mi Adamo, contact us by chat or call us free of charge at 900 651 651 and we'll be happy to help.

If you have decided to unsubscribe from any of your products (landline or mobile), your next invoice will be automatically adjusted.

If you have requested the cancellation of all your services and we have already issued an invoice charged in advance (because your billing method is payment in advance), you can return this invoice to your bank or by your online banking claiming disagreement with the amount charged. You would then need to call us to make your rectification. This way you will only have to pay by transfer (or card) the difference until the date of termination of your services.

If you want to leave the invoice paid, you can request the same adjustment from us, but in compliance with SEPA banking regulations you will receive the amount, by transfer to your usual bank account, after a period of about 8 weeks from the date of collection of the rectified invoice.