Adamo HelpCenter > Billing

Billing

At Adamo we issue your invoice the first week of each month.

Remember that the contracted services are billed monthly in advance and the extra consumptions due month.

As of September 2021, for new customers and those who change their services, both services and extra consumptions are billed due month.

You can check your invoices in My Adamo.

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At Adamo we bill monthly at the beginning of the month. We inform you every month by email / SMS when your invoice is available in your private My Adamo area so that it can be consulted.

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You can check all the details related to the first Adamo invoice at Adamo first invoice

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In Mi Adamo, your private client area, you can check all your invoices. To access you will only need your My Adamo username and password. If you don't know your username, call us free of charge at 900 651 651 or send us an e-mail to cliente@adamo.es and we will provide it to you.

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You can check the meaning of the sections and concepts of your invoice here.

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Payment by credit / debit card:

You can access your private Mi Adamo client area where you can locate your pending invoice/s and pay the pending amount by credit/debit card or if you prefer you can call us at 900 651 624 and we will provide you with a single payment link to your email or phone so you can pay your pending bills more comfortably.

Payment by bank transfer or deposit:
Make the payment by transfer or a direct deposit into our account, either at the counter or at the ATM. It is important that you make sure to include the reference provided so that we can identify your payment

  • IBAN bank account: ES91 0081 5375 95 0001121121
  • Account holder: Adamo Telecom Iberia S.A
  • Payment reference: ID of the holder

It is necessary to send the proof of payment to recobrosclientes.ext@adamo.es

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Please write us an email with your data to recobrosclientes.ext@adamo.es or call us free of charge at 900 651 624.

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To see the splitting options for your pending invoices, please write us an email with your data to recobrosclientes.ext@adamo.es or call us free of charge at 900 651 624.

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Please write us an email with your information to cliente@adamo.es or call us free of charge at 900 651 651.

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Yes, we can send you your paper invoices, although the electronic invoice (paperless) has the same legal validity and is very convenient because you can consult or download it whenever you want and from the device you want.

If despite the facilities and convenience of electronic invoicing you still want your paper invoices, call us free of charge at 900 651 651 or write to us at cliente@adamo.es with your request.

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The electronic invoice (or paperless) is fast, convenient and helps taking care of our planet. It has the same legal validity as the paper invoice. In addition, you can save all your invoices in a comfortable way in PDF format, you can consult or download your invoice whenever you want and from the device you want.

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Please write us an email with your data to cliente@adamo.es or call us free of charge at 900 651 651 and we will provide you with the form to fill out to change your bank account.

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No, currently it is only possible to have one bank account for the payment of all your telephone lines linked to a single contract.

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At Adamo we always start the billing of a service when it is active and working, you will never be charged for days that you have not had the service with us. We explain it in detail here.

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If you have an active allowance for voice or unlimited calls, the call set up is not charged (it is included in your rate). If not, there is a set up cost of 18.15 cents € per call.

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The cost for address change is €18'15 all over Spain except in Asturias/GITPA network where the price is €72'60.

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If there is Adamo coverage in your new address, you will only have to assume the costs for the change of address, maintaining the same tenure that you had at the previous address. To change your address, write us an email with your information (name, identity document, telephone number and new address if you already have it) to cliente@damo.es or call us free of charge at 900 651 651.

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Here you can find our special numbering rates.

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The cost of establishing a call to a 902 number is € 0.15 and € 0.09 / minute.

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You can contact us through the contact form that you have below.

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